Özet:

Today, communication problems can arise among employees, especially due to reasons such as intense work tempo, personal problems, increased expectations from employees, work-life imbalances and life conditions that force relatively low-paid employees, and every employee can sometimes exhibit rude behavior in the working environment. Organizations are structures made up of employees with different personal and cultural characteristics, coming from different ethnic origins and living conditions, and for this reason, it is seen that employees who have their own feelings, thoughts, attitudes and perceptions can sometimes exhibit rude and impolite behavior. However, such behaviors can cause negative effects on employee satisfaction, which is defined as the positive or negative general attitude of employees towards their work. When the sense of happiness of the employees towards their work and environment is negatively affected, a significant loss of productivity and ineffective performance results may occur. In this context, the effects of perceived workplace incivility on employee satisfaction were tried to be determined in this study. For this purpose, an empirical research was conducted on 265 research assistants working at Selçuk University. Questionnaire technique, which is one of the quantitative data collection techniques, was used in the research. The data obtained through the sample was analyzed through the SPSS Statistical Package for Social Sciences package program. According to the correlation analysis results, there was a medium-level negative and statistically meaningful relationship between the detected workplace discomfort and the satisfaction of the employee. Employee satisfaction has two dimensions: internal satisfaction and external satisfaction. While the participants were found to have a negative and meaningful relationship between the detected workplace discomfort and "internal satisfaction" at the middle level, a negative and meaningful relationship with "external satisfaction" was also seen at the middle level. The result of the regression analysis was found that the impact of the workplace discomfort on satisfaction by researchers was negative and meaningful. It has also been found that the detected workplace discomfort variable has a negative impact on the satisfaction of the employee by the extinctive behavior size. The hostile attitude, the violation of privacy and the dimensions of rumor have not been shown to have a meaningful impact on the variable of employee satisfaction. It is believed that the research results will make significant contributions to business or institution managers and academics working in this field.

Özet:

Today, communication problems may arise between employees due to intense work tempo, personal problems, increasing expectations from employees, work-life imbalances and life conditions that compel relatively low paid employees, and sometimes every employee may exhibit discourteous behaviors in the working environment. Organizations are structures consisting of employees with different personal and cultural characteristics, different ethnic backgrounds and living conditions, and therefore it is seen that employees with unique feelings, thoughts, attitudes and perceptions can sometimes exhibit rude and discourteous behaviors. However, such behaviors can have negative effects on employee satisfaction, which is defined as positive or negative general attitude towards employees. When employees' sense of happiness towards their work and environment is negatively affected, a significant loss of efficiency and inefficient performance results may occur. In this context, the effects of perceived workplace incivility on employee satisfaction were tried to be determined in this study. For this purpose, an empirical study was carried out on 265 research assistants working at Selcuk University. In the study, questionnaire technique which is one of the quantitative data collection techniques, was used. The data obtained from the sample were analyzed with SPSS Statistical Package for Social Sciences packaged software. According to the results of the correlation analysis, it was found that there was a moderate negative and statistically significant relationship between perceived workplace incivility and employee satisfaction. There are two dimensions of employee satisfaction: Internal satisfaction and external satisfaction. It was found that there was a moderate negative and significant relationship between perceived workplace incivility and “internal satisfaction”, while there was a moderate negative and significant relationship with “external satisfaction”. As a result of the regression analysis; the effect of the perceived workplace incivility on the satisfaction of the research assistants was found to be negative and significant. In addition, it was found that the “exclusionary behavior” dimension of perceived workplace incivility variable negatively affected employee satisfaction. “Hostility”, “privacy invasion” and “gossiping” dimensions of workplace incivility did not have a significant effect on employee satisfaction. It is thought that the results of the research will make significant contributions to the managers of businesses or institutions and academicians working in this field

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