Özet:

The aviation sector is an important service category in the global economy. In economic terms; innovations brought by technology, development of new business models, reflection of low ticket prices to the consumers, being fast and safe, importance given to customer satisfaction in cargo transport have determined the position of the aviation sector in the world. The sector's infrastructure investments, institutional developments, contribution to employment, impact on development plans, and connection with actors in the economy have guided analyses. Especially in the Covid 19 pandemic, problems related to the supply chain emerged all over the world. The closure of borders, cancellation of travel, and the implementation of social isolation policies have seriously affected the aviation sector. The transport of medical equipment and vaccines, and the convenience experienced in terms of studies in the field of health have brought cargo transport to the forefront. Fast and reliable transport has led to increased customer satisfaction in companies. This study aims to measure the satisfaction levels of corporate customers receiving air cargo services in the context of economic growth during the Covid-19 pandemic. An analysis study was carried out with the data obtained from the company officials of medium and large-scale manufacturing and exporting companies operating in Konya Organised Industrial Zone. The relationships between the sub-dimensions of the Customer Value in Logistics Transport Activities Scale and the overall total scores of the scale were examined. It was observed that there were medium and high level relationships.

Anahtar Kelimeler: