Abstract:

The tourism sector is a sector that is rapidly growing in the world and in the case of a good assessment of the existing historical and cultural resources in our country can come to a much better level than today. In order to develop the tourism sector on the basis of the country and to increase the income obtained from this sector, it is necessary to increase the number and capacity of tourism enterprises and, parallel to this increase, to bring the quality of services to the highest level. The quality of the service is directly related to the language skills of the staff working in the tourism sector. It is possible to establish a healthy communication with tourists visiting our country that will not cause prejudice, and to perfectly present places with historical and cultural values with good language skills. Therefore, it is important for the tourism sector to get a good language education and to provide well-trained elements in the sector. Based on this connection between language and tourism, this study analyzed the courses for language education provided in the Bachelor and Graduate Programs at the Faculty of Tourism and Higher Schools and discussed whether these courses are sufficient to train elements with good language skills for the tourism sector. There are also recommendations for the improvement of tourism-related undergraduate and master programs to train good language-knowing elements. The research material was used by the 68 universities’ curricula. The work was studied using the visual analysis method; as a data collection tool, it was also used by the scanning model and the document examination methods. The study found that all of the 94 bachelor’s programmes required English lessons, while the second foreign language was primarily German, Russian and French. In the master and doctoral programs of the Faculty of Tourism and Higher Schools, the language education has been completely neglected.

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