Özet:

The aim of this study is to determine the meaning, autonomy and impact dimensions of staff strengthening on work satisfaction and organizational commitment. The research was carried out with 104 employees of an enterprise that offers call center services in the province of Bingöl. The survey consists of 25 questions. The survey includes a scale of social demographic data, a scale of staff strengthening and a scale of business satisfaction and organizational commitment. Data analysis is done with the SPSS program. Statistical analysis of social demographic variables is applied. Factor analysis has been carried out to ensure the distribution of the problems related to staff strengthening to the dimensions of strengthening (sens, autonomy, impact and autonomy). Pearson’s correlation analysis and regression analysis were also conducted to measure the relationship between scales. The results of the analysis have shown that the strengthening of questions is gathered under the dimensions of meaning, effect and autonomy. According to the other analysis results, work satisfaction and organizational commitment, strengthening means and autonomy dimensions, and the positive direction of relationships at a medium level have been found. It is also the result that there is a strong positive relationship between work satisfaction and organizational commitment.