Özet:

Managerial power is an important phenomenon that affects employees’ organizational confidence levels, and this phenomenon becomes even more important in service enterprises. It is also effective for employees to identify themselves with their and to show better performance. The aim of the work in this direction is to test the interactive model of managerial power-organic confidence-work performance and organizational identification perceived by hotel employees. The research data was collected using the survey technique from employees of four and five-star hotel companies operating in the Bodrum district of Muğla. The findings show that the employee’s confidence in their managers; the size of expertise, position and charismatic power, and the size of their organizations; the size of expertise, position, charismatic power and reward power have a positive impact. Confidence in the manager affects the work performance of employees. It has been determined that employees who trust their managers and, their organizations and identity levels are also increasing.

Anahtar Kelimeler: