Özet:

Organizations in all business aspects are coming to view knowledge management as the most valuable and strategic assets, and trying hard to look for new ways to improve their performance through multiple characteristics like innovation and knowledge management which should be already embedded in organization. The purpose of this study is to explore the relationship between Knowledge Management Processes, Organizational Innovation and Organizational Performance in the context of telecommunication and information technology industry. More specifically, the main objective of the study is to investigate the mediating effect of Organizational Innovation on the relationship between Knowledge Management Processes and Organizational Performance. The proposed model was tested on data were obtain through survey conducted on managers of Jordanian telecommunication and information technology companies. Multiple regression and path analysis using SPSS- AMOS 18 was conducted to verify the reliability and validity of the multi-item scales and to test the hypothesized relationships. However, the findings confirm a positive and strong effect of Knowledge Management Processes on Organizational Innovation and Organizational Performance. Result also indicates a positive effect of Organizational Innovation on Organizational Performance. In addition, the results provide evidence of the mediating effect of Organizational Innovation on the relationship between Knowledge Management Processes and Organizational Performance. The findings contribute to understanding the relationship between Knowledge Management Processes, Organizational Innovation and Organizational Performance. Key Words: Knowledge Management Processes, Organizational Innovation, Organizational Performance.

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