Özet:

The aim of the study is to identify the influence of the trust and quality of healthcare staff who provide healthcare in the home on the satisfaction of those who receive healthcare in the home. Individuals who receive free health care at home form the universe of the research, while the sample of the research forms 151 patients with a health status that may be involved in the survey. In the research, the survey method was used as a data collection tool. To collect data, the confidence scale created by Oly Ndubisi (2007) was used, the service provider quality scale created by Love (2015) and the satisfaction scale created by Lightning (2017). The data collection process has been completed with 151 surveys available. The analysis of the data was used by the SPSS 21 Package Program. The regression analysis found that the quality of staff (R2 = 0,234) and confidence (R2 = 0,345) had a low level of impact on satisfaction. The quality and confidence of the staff are effective on patient satisfaction at a medium level (R2=0.420) and positive. The research shows that patients are not healthy enough to respond to multiple surveys, that all the factors affecting the patient’s satisfaction are not included in the model, that the results from the research are about those who benefit from health care at home, the number of samples and the sampling technique are limited. It has a very narrow coverage of the area related to health services at home. There is no work on the reliability of staff and the quality of staff that affects the satisfaction of patients who benefit from the health services at home. This is different from similar research in the field of research.

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