Özet:

Nowadays, along with the social structure, the presentation of public services has also begun to change. Economic and political developments in the 20th and 21st centuries have led to a change in the state organization. In this process, public services have long been offered by the state with a traditional approach to governance, but the unilateral, heavy and thin structure of the bureaucracy has made it more difficult to effectively provide public services. This situation has created a change in the administration and public services have begun to be offered within the framework of the new public administration concept. However, the presentation of public services focused in particular on the performance, efficiency and economic framework by the private sector, which is a single market institution, instead of the citizen to the customer has led to a multiplication of discussions in this field. If the New Public Service approach, which is developed as a new approach in the presentation of public services, is developed as an alternative to the concept of the New Public Administration, which works in particular rather than in society. This approach, which aims to develop multi-structure such as public interest, social interest, democracy, citizenship and civil society, is based on the understanding that public services should be shared as a society.

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