Özet:

Innovations and developments in information and communication technologies are effective in the emergence of new approaches and innovative business models in tourism as well as in many other fields. Museums, which are among the most popular attractions for tourism destinations, are places that undertake the task of promoting and preserving culture and heritage. The application and use of developments in information and communication technologies in museums will contribute to the increase of interest in these places. In this study, technology applications in museums were discussed, and factors affecting the choice of the smart museum with interactive multi-criteria decision-making methods of application of technology in museums in Turkey has been determined. Alanya Archeology Museum, Çorum Archeology Museum, Ankara Anatolian Civilizations Museum, Burdur Archeology Museum, Antalya Museum, Ankara State Painting and Sculpture Museum, and Zeugma Museum were determined as the study area. The selected museums were evaluated according to the criteria of virtual reality, interactive exhibition, easy access in digital vehicles, and the devices used, and the applications in the museums were examined according to the multi-criteria decision-making method. According to the results of the research, it was determined that many factors affect the smart museum selection, but the most important factor affecting the smart museum selection is virtual reality applications.

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