Özet:

Abstract This is an experience report with a theoretical basis in Psychosocial Care, developed in a region of Belo Horizonte, in the state of Minas Gerais, from March to July 202. It aimed to present care strategies for children and adolescents in intense psychological distress and their families during the COVID-19 pandemic. Among the actions developed by the team, users and family members search for different means of access, such as WhatsApp®, video calls, teleservice, home visits and territorial articulations. The strategies used were presented from the tool-concepts: accountability, territory, reception, care project and intersectoral network. Currently, online groups in business version have approximately 90 family members participating. In the four months of using the strategy, it was possible to observe that families have joined and used the group to express doubts, such as: potty-training their children, oral sensitivity to brushing their teeth, agitation and aggressiveness, low attention, compulsive increase in feeding and trouble sleeping. In turn, difficulties in intersectorial articulation and the development of actions aimed at adolescents were observed.

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