Özet:

The health sector in Turkey has been rapidly changing and growing. It has become a necessity for hospitals, which is an important part of the healthcare sector, to be managed according to the circumstances of the day. Because the importance of health given by all segments of society in Turkey has been raising, day by day. Although this helps to increase the quality of the health care services of the hospitals, it also brings with it a number of problems. In Turkey, the problems of the public hospitals' source are mainly lack of management and organization. And these management problems cause gaps at service quality and patient satisfaction. In most inpatient satisfaction researches, the dimensions such as satisfaction with health personnel, trust to health personnel, patient confidentiality, honesty of staff, providing courtesy information, hospital general cleaning and hotel services are discussed. The aim of this study is to evaluate the quality of inpatient treatment services of a public hospital according to the perceived satisfaction of inpatients and to present some suggestions. The population of the study is the inpatients in the public hospital. The study's data collection method involves interviewing with the inpatients, asking questions and using the secondary data. The obtained analyzed through statistical package program. The study included 164 inpatients in Nazilli public hospital in April 2018. According to the results of the study, there is a significant difference between the participants' perception of general care satisfaction and age groups and working status.

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