Özet:

The quality of service is important determinant to evaluate whether the customer satisfaction or not. The purpose of this survey is to identify the Oman Air Passenger perception toward Oman Air Service, and to examine the effect of Oman Air services and passenger’s satisfaction. The population of the study was the people who have took Oman Air flight at Airport of Salalah, Oman. Convenience sampling was used in this survey in distributing questionnaires to passenger aircraft at Salalah airport, Oman. Finding show that 57.5% of the variation in satisfaction of Oman Air passengers was influenced by three dimensions of Oman Air services, namely Customer Service before flight, Customer Service during flight, Customer Service after flight. The finding also shows that Oman Air Passengers both male and female passengers have the similar level of satisfaction with the three dimension services (Customer Service before flight, Customer Service during flight, Customer Service after flight) provided by Oman Air.

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