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Dünya Sağlık Örgütü, 2011 tarihli Dünya Engellik Raporu’nda dünyada 18 yaş üzeri nüfusun %15.6’sının engelli olduğunu belirtmektedir. OECD, AB ülkeleri ve Türkiye’de de %15’inin üzerinde engellilik durumu söz konusudur. Yaşlılık ve kronik hastalıkların giderek artması ile birlikte engelli birey sayısı da artmaktadır. Bu durum ülkelerde engelli bireylerin ihtiyaçlarının ve beklentilerinin de dikkate alındığı politikaları ve uygulamaları gerekli kılmaktadır. Çalışmanın amacı Nazilli ilçesindeki engellilerin kamu hizmetlerinden memnuniyetlerinin ortaya konulması, durum ve ihtiyaç analizinin yapılmasıdır. Bu konuda sosyal farkındalık düzeyinin arttırılması da amaçlanmaktadır. Çalışmada yerel ölçekte bir alan çalışmasıyla engellilerin kamu hizmetlerinden ve belediyecilik hizmetlerinden memnuniyet durumları belirlenerek memnuniyet düzeyinin engel türüne göre farklılaşıp farklılaşmadığı analiz edilmektedir. Ankete katılan 142 engelli bireylerin yaklaşık olarak yarısını fiziksel engelli bireyler oluşturmaktadır. Engellilerin çoğunluğu kadın, bekar, ilkokul mezunu ve 35-44 yaş aralığındaki bireylerden oluşmaktadır. Engelli bireylerin önemli bir çoğunluğu istihdama katılmamaktadır. Betimleyici istatistikler tüm kamu hizmet kalemlerinde ve genel olarak kamu hizmetlerinden memnuniyetin oldukça yüksek olduğunu göstermektedir. Ancak belediyenin altyapı, sosyal ve kültürel aktiviteler ve sportif aktivitelerinden memnuniyet genel memnuniyet düzeyinin altında kalmaktadır. ANOVA testi sonucu adli ve idari hizmetlerden memnuniyetin engel türüne göre farklılaştığını göstermektedir. Engel türüne göre hizmetlerden memnuniyet çoklu karşılaştırmalar analizi fiziksel engelliler ve birden fazla engeli bulunan bireylerin adli ve idari hizmetlerden memnuniyetleri arasında istatistiksel olarak anlamlı bir fark bulunduğunu göstermektedir. Çoklu karşılaştırma sonucu yaygın gelişimsel bozukluk engeli olan bireyler ile birden fazla engeli bulunan bireylerin adli ve idari hizmetlerden memnuniyetleri arasında istatistiksel olarak anlamlı bir fark bulunduğu saptanmıştır.
According to the World Health Organization (WHO), the World Disability Report of 2011 indicates that 15.6% of the world’s population aged 18 years of age is disabled. More than 15 percent of the disabilities in the OECD, EU countries and Turkey are concerned. With ageing and increasing chronic diseases, the number of persons with disabilities also increases. This situation requires policies and practices that take into account the needs and expectations of disabled persons in countries. The purpose of the study is to reveal the satisfaction of the disabled people in the Nazilli district from public services, to analyze the situation and needs. It is also intended to increase the level of social awareness. The study analyses whether the level of satisfaction is different according to the type of obstacle by determining the satisfaction conditions of disabled people from public services and municipal services. Approximately half of the 142 disabled individuals involved in the survey are physical disabled individuals. The majority of disabled are women, single, primary school graduates and individuals aged 35-44. A large majority of people with disabilities do not participate in the job. Impressive statistics show that the satisfaction of all public services and public services in general is quite high. But the satisfaction of the municipality’s infrastructure, social and cultural activities and sports activities remains below the level of general satisfaction. The ANOVA test results show that satisfaction from judicial and administrative services differs according to the type of obstacle. Multiple comparisons of satisfaction from services according to the type of disability show that there is a statistically meaningful difference between physical disability and satisfaction from judicial and administrative services of individuals with multiple disabilities. Multiple comparisons have found that there is a statistically significant difference between individuals with common developmental disorder and individuals with multiple disorders who are satisfied with judicial and administrative services.
The World Health Organization states in the World Disability Report dated 2011 that 15.6% of the population over the age of 18 in the world is disabled. OECD, the EU countries and Turkey also have disability above 15%. With the increasing age and chronic diseases, the number of disabled individuals is also increasing. This situation necessitates policies and practices that take into account the needs and expectations of individuals with disabilities while making policies and regulations in countries. The main purpose of the study is to reveal the satisfaction of the disabled people in Nazilli district with the public services and to analyze the situation and needs. It is also aimed to increase the level of social awareness on this issue. In this study, it is analyzed whether the level of satisfaction differs according to the type of disability by determining the satisfaction levels of the disabled from public services and municipal services with a field study on a local scale. Physically disabled individuals constitute close to half of the 142 disabled individuals surveyed. Almost half of the sample consists of physically disabled individuals. The majority of the disabled are women, single, primary school graduates and individuals between the ages of 35-44. A significant majority of disabled individuals do not participate in employment. Descriptive statistics show that satisfaction with all public service items and public services in general is quite high. However, the satisfaction of the municipality with its infrastructure, social, cultural and sports activities is below the general satisfaction level. ANOVA test result shows that satisfaction with judicial and administrative services differs according to the type of disability. The analysis of multiple comparisons of satisfaction with services by type of disability shows that there is a statistically significant difference between physically disabled people and individuals with multiple disabilities in terms of satisfaction with judicial and administrative services. As a result of multiple comparisons, a statistically significant difference was found between individuals with pervasive developmental disabilities and individuals with more than one disability in terms of satisfaction with judicial and administrative services.
Alan : Eğitim Bilimleri; Fen Bilimleri ve Matematik; Sosyal, Beşeri ve İdari Bilimler
Dergi Türü : Ulusal
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