Özet:

The demand for artificial intelligence in the world is increasing from day to day in the food and beverage industry. The study was conducted in a restaurant where artificial intelligence and robotic technology are applied. The study used a quality research method to identify the current state of consumers' technology use and expectations and differences between age groups. Participant observation method has been used to identify consumer behavior on the site. The study found that all age groups were more interested in robots, but the interest in smart stories was less among young people, while the interest in robots was more used by children. Also, smart tables cannot be functionally used during eating. Consumers prefer to use the traditional order method instead of using the smart table during the food order. According to the findings obtained by the research, these new practices in our country should be developed by following similar developments in the Earth. This will fulfill consumer expectations and ensure the development of the industry.

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