Özet:

The purpose of this study is to determine the level of prosocial behaviors of hotel employees and to investigate the impact of prosocial behaviors of hotel employees on service quality. In line with the purpose of the study, a causal model consisting of prosocial behavior as independent variable and service quality as dependent variable was offered and the model was tested with multiple regression analysis. Previously developed scales were employed in order to measure prosocial behaviors and service quality. Purposive sampling was used and four and five star hotels’ employees in Nevşehir were included in the field research. Data were gathered from hotel employees with the help of a questionnaire. As a result of the research hotel business employees’ prosocial behaviors were found to be high. In addition, prosocial behaviors were found to have a decisive impact on the service quality

Anahtar Kelimeler: