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Bu çalışmanın amacı “Gümüşhane Üniversitesi Öğrenci Otomasyon Bilgi Sisteminin (OBS)” vermiş olduğu hizmeti öğrenci açısından değerlendirmektir. Değerlendirme sürecinde üniversite öğrencilerinin algıladığı “Sistem Memnuniyetini” etkileyen faktörler arasında olası ilişkiler araştırılmıştır. Bu bağlamda “Web tabanlı otomasyon sisteminin kullanılabilirlik analizi” ölçeğine dayalı bir “Sistem Memnuniyet” modeli önerilmiştir. Çalışmanın sonucunda gerçek nedenselliği, yani öğrencinin “Sistem Memnuniyetini” etkileyen ilişkiler sınanmış ve yorumlanmıştır. Çalışmanın amacı doğrultusunda ölçüm yapmak için anket yöntemi ile Gümüşhane Üniversite öğrencilerinden veri toplanmıştır. Örneklem büyüklüğü kolayda örnekleme yöntemi dikkate alınarak belirlenmiştir. Çalışmada toplam 401 anket sisteme girilerek örneklem seti oluşturulmuştur. Toplanan veriler SPSS Statistics 22.0 programına girilerek faktör analizi, tanımsal istatistiksel analizlerle test edilmiştir. Ayrıca Amos paket programında “Yapısal Eşitlik Modellemesi “ ile alternatif modeller sınanarak, model uyum indekslerin karşılaştırılması ve hipotezlerin sınanması ile modellerin gerçek nedenselliği değerlendirilmiştir.
The aim of this study is to evaluate the service provided by the "Student Automation Information System (OBS)" from the student's perspective. In the evaluation process, the possible relationships between the factors that influence the "system satisfaction" that university students perceive have been studied. In this context, a "System Satisfaction" model based on the scale "Web-based automation system availability analysis" was proposed. As a result of the study, the relationship that affects the actual causality, i.e. the student’s “system satisfaction” has been tested and interpreted. Data from Silverhane University students have been collected with the survey method to make measurements according to the purpose of the study. The size of the sample is easily determined by taking into account the sample method. A total of 401 examples were created in the survey system. The data collected was tested in the SPSS Statistics 22.0 program, with the analysis of the factor and the description of the statistical analysis. In addition, in the Amos package program, the alternative models were tested with the "Building Equality Modeling" and the real causality of the models was assessed with the comparison of model conformity indices and the test of hypotheses.
The aim of this study is to evaluate the service of “Gümüşhane University Student Automation Information System (OBS) for the students. During the evaluation process, possible relationships between the factors affecting the “System Satisfaction” perceived by university students were investigated. In this context, a “System Satisfaction” model based on “Usability Analysis of Web Based Automation System” scale is proposed. At the end of the study, the real causality of the relationships affecting the “System Satisfaction” of the students are tested and interpreted. In this context, data was collected from Gümüşhane University students by using survey method. The sample size was determined by taking the easily sampling method into consideration. As a result, 401 questionnaires were entered into the system and a sample was created. Collected data; Factor analysis was tested by descriptive statistical analysis. In addition, the real causality of the models was evaluated by testing alternative models with “Structural Equation Modelling”, comparing model fit indices and testing hypotheses. As a result of the analysis of the proposed model, it has been determined that the learning ability of the system, the design of the system and the controllability feature of the system are significantly effective on the satisfaction of the users.
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