Abstract:

The aim of this study is to reveal the impact of tourist guides’ levels of emotional intelligence on self-respect. The scale previously developed has been used to measure the emotional intelligence levels and self-esteem of tourist guides. In this study, the sample method was easily used as a sample method. In this context, the survey work on active tourist guides connected to the Clear Guides Room was implemented. Of the 298 survey results, 281 were evaluated according to the analysis of the survey data. In the analysis of the data, independent groups were used to test t, one-way variance analysis (anova), post-host test and regression analysis. The results of the analysis show that tourist guides differ between levels of emotional intelligence according to their age, educational status and experience, while no significant difference between gender and emotional intelligence has been observed. It has been concluded that the subdimensions of emotional intelligence (individual emotional assessment, evaluation of the emotions of others, adjustment of emotions and use of emotions) affect self-respect.