Özet:

Work-related problems of employees have influence over job satisfaction, even life satisfaction leading poor service quality. This study aims to identify the challenges that employees face and the effect of these challenges on their job and life satisfaction in the fast-food operating in the city center of Mersin. A questionnaire developed to collect data, was applied to employees of twenty four fast-food establishments in Mersin between 15 May and 15 August 2011 through drop-ball technique via convenience sampling. In total, 174 completed questionnaires were received. As a result, problems of fast-food industry employees' can be grouped as "managerial", "inter-workers" and "working conditions". When working conditions taken into consideration, it has been revealed that women, employee in 18-29 years old and singles have experienced more frequent problems in contrast with men, employee in 30-55 years old and married people, respectively. Besides, just as inter-workers problems negatively affect the job satisfaction, problems related to the working conditions and managerial negatively affect the life satisfaction.

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