Özet:

The globalization of supply chains and the continuous increase in e-commerce volume make logistics operations more complex and increase costs. Especially, the increase of small-volume cargo in the last mile deliveries in the city, strains the capacity of logistics enterprises, causes delays in delivery, traffic congestion, increased emissions and customer dissatisfaction. As a solution to these problems and a new business model, crowdsource logistics usage has been increasing rapidly in recent years. In crowdsource logistics, logistics service is produced by a group of volunteer participants, using the resources of this group. Through a digital platform, the logistics demand is matched with the logistics supply within the mass of people, and transactions such as payment and tracking are carried out in real-time online. Crowdsource logistics is becoming widespread day by day due to the fact that it requires less investment, the logistics processes are carried out faster and without intermediaries, and its low costs. On the other hand, the use of flexible transport modes contributes to sustainability parameters such as low emissions, less traffic congestion and increased air quality, especially in the city. The aim of this study is to introduce the concept of crowdsource logistics to the academicians and logistics sector employees studying for the Turkish literature and to lay the groundwork for national studies on the subject. For this purpose, the operation, types, advantages and difficulties of KKL have been discussed in this study, and suggestions for future studies have been provided.

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