Özet:

Quality management is one of the most important functions of today’s organizations and one of the approaches in this field is the application of quality awards. The implementation of quality awards is an approach that determines the elements that organizations should focus on for an effective quality management system and guides them to catch the desired standards in these fields. This study includes a research aimed at the assessment of higher education institutions, taking into account the criteria of the EFQM excellence model, a quality management tool. In this context, a survey application with the institutional managers for the assessment of the input criteria of the model and an survey application with the students for the customer assessments, which is one of the output criteria of the model. Verifying factor analyses show that both scales provide compatibility well-being values and provide acceptable compatibility conditions. The results of the analysis found that the internal assessment of the university in terms of the input criteria was good. The highest rating belongs to the leadership criterion and is followed by collaborations, employees, strategies and processes respectively. In the assessment of the criteria to the customers, it has been shown that a valid assessment has been made, first of all, improvements in terms of the environment and other services. In the regression analysis of the outcome criteria to the impact on customer satisfaction, the impact of training programs and other services on customer satisfaction has been statistically meaningful.