Özet:

Purpose - The purpose of this study is to determine the levels of exhaust of employees in alcoholic entertainment spaces. The effects of emotional exhaustion, low personal achievement and sensitivity dimensions on employees’ exhaustion levels and the changes these dimensions show according to demographic characteristics have been studied. Method - In the study, 267 people working in alcoholic entertainment spaces located in the center of the province of Konya were surveyed in order to identify the levels of exhaust. T-test and one-way variance analysis were implemented to determine the relationship and levels between the demographic characteristics of the participants and the extinction dimensions. The findings - The research finds that the age, civic status, entertainment industry experience, the job position and the type of workplace and the subdimensions of exhaust are a meaningful relationship between both the three dimensions of emotional exhaust, insensitivity and low personal success sense. The level of emotional exhaustion differs significantly in terms of gender, monthly income and learning status; the level of sensitivity makes a significant difference in terms of the time of work and the different space experience. The low level of sense of personal success varies according to gender, monthly income, working time and different space experience. Discussions - Alcoholic entertainment facility employees in the tourism sector, which have a structure that man directly serves man, have a profile that can often be found as a result of consumer expectations, working conditions and other characteristics that are specific to the tourism sector. Business managers and their employees need to be informed and supported about the extinction syndrome. Improving the general working conditions, increasing the public control of the premises and reducing the levels of extinction in service training activities can be achieved.