Abstract:

The primary purpose of this paper is to test a theoretical model based on the resource-based view (RBV) theory and investigate the determinant factors influencing the logistics performance among 412 leading logistic companies in Ningxia region, China. The study addresses the two research questions (1) To what extent intra-firm resources, inter-firm relationships, and the logistics service capability, influence the logistics performance in China? (2) How does logistics service capability mediate the relationships between intra-firm resources, inter-firm relationships, and logistics performance in the Chinese logistics industry? The main theoretical contribution of this research is to better understand the significant roles of determinant factors (intra-firm resources and inter-firm relationships) on logistic performance. From a practical perspective, testing results may help the logistics managers to attain sustainable logistics performance effectively. The present study also focuses on the mediating role of logistics service capability on the relationships between intra-firm resources and inter-firm relationships with logistics performance. The findings revealed that logistics service capability acts as an essential mediator for enhancing the performance of logistics companies in China. Consequently, the result may provide information on the personalized services that can create maximum value for the logistics industry's clients. The implications of the study, limitations, and recommendations for future research are subsequently discussed.

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