Özet:

Employees in the aviation sector, where emotional labor is intense, are exposed to many negative situations such as increasing job demands and excessive stress compared to other service sectors, irregular working hours and inability to maintain a work-life balance. These negative effects may cause these employees to decrease their commitment to their workplaces and to have the intention to leave their jobs. Therefore, this study focused on the relationship between emotional labor and turnover intention, and questioned the moderating effect of commitment to the manager (leader) on the relationship in question. Within the scope of the research, data were collected from 364 aviation employees. The results of the analysis revealed that there is a significant and positive relationship between emotional labor, which is considered as three dimensions, and turnover intention, and that there is no moderating effect of supervisory commitment. While discussing the findings of the research, the limitations of the research and suggestions for future studies are included.

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