Abstract:

Many areas such as health, economy, business, social life, consumer behavior have been affected all over the world with the corona virus known as COVID-19, which emerged in Wuhan province of China in December 2019 and then spread to the whole world. With the increasing e-commerce trend and changing consumer behavior during the epidemic, the workload of the companies providing cargo services has increased. In this context, the main subject of this study is how the pandemic affects cargo employees, an important stakeholder of the logistics field. In the study, in which qualitative and quantitative research methods were used together, the effect of the pandemic on logistics activities was tried to be revealed primarily by comparing the number of PTT cargo deliveries. Later, 22 PTT delivery person working in the central district of Bartin were interviewed using a semi-structured interview technique. As a result, it was revealed that there was an increase of 26% in cargo deliveries compared to the pre-pandemic period, and the increased workload negatively affected the motivation and job satisfaction of the employees.