Özet:

The quality of the municipal service is usually measured by the satisfaction of the citizen. According to expectations, the quality of service differs from person to person. Citizen satisfaction is influenced by many variables such as education, income and gender. This study is aimed at examining the state of satisfaction of women from the municipal environmental services. In this context, in 2018 414 women living in the province of Chorum were made face-to-face meetings. The situation of women being satisfied with the municipal environmental services has been addressed in six different aspects. The study was tested by the Kolmogorov-Smirnov test where the variables were normally distributed or not. The variables were analyzed with Spearman's Rho correlation test and Mann Whitney U test, which is a non-parametric test because they do not have normal distribution. The study found a meaningful link between the satisfaction of the municipal environmental services and the waste collection activities. In addition, the frequency of collection of waste, the cleanliness of the surrounding street has also been found meaningful. According to the Mann Whitney U test, there was a significant difference between women who were generally satisfied with the services of the municipality and women who were not satisfied in terms of profession, neighborhood and car ownership (P<0.05). 75% of the participants were generally satisfied with the service of the municipality.