Özet:

This study aimed to examine the effects of emotional labor on occupational stress and work engagement to work and the role of occupational stress as a mediator between emotional labor and work engagement. The scope of the research is already those who are professional tour guides. As a result of the research, it was determined that positive occupational stress plays a mediating role between deep acting from emotional labor dimensions and work engagement. On the other hand, there was no significant relationship between superficial acting and work engagement. Also there was no significant relationship between positive occupational stress and superficial acting. Negative occupational stress does not have a meaningful relationship with work engagement in the same way. There was also a significant difference in marital status only in terms of deep behavior. According to this, married tour guides 'deep acting averages were higher than single ones' deep averages.  

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