Görüntüleme
75
İndirme
42
The economic globalization and the competition forced the firms to focus on creating value for the customer and increasing in efficiency which means producing more outputs with inputs, to bring an increase in profit. The decrease in efficiency however will be result in loss in market share, decrease in sales and profitability figures. Six sigma, which uses the Total Quality Management’s many tools systematically and can be applied to all companies in different organizational size, can be used to solve many problems grouped as; the need for change which stands for the need to change the current way of working, the strategical improvement cases where main strategic and operational weaknesses of the firms. Six sigma tries to solve repeating problems. In order to create the difference, Six Sigma claims not to produce more than 3.4 defects per million opportunities. Six Sigma combines the quality approaches of the last 20 years to update management and statistical tools and methods. In this study the need and importance of Six Sigma and how to use this approach has been aimed to explained.
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