Özet:

Hospitals are complex in structure and function, are dynamic and constantly institutions. The service provided is permanent and can not be postponed. Everyone has a different perception of health. Expectations are different from health services. This leads to different expectations and satisfy different. At this point the concept of patient satisfaction interests to the fore. Patient satisfaction with health service, perceived by the patient, is the process of determining the interpretation and quality. This study was performed to determine patient satisfaction; Adnan Menderes University hospital inpatients are included in the sample. Examined socio-demographic characteristics of the patients and satisfaction questions were asked to indicate their degree of satisfaction besides. According to the results, patients are generally satisfied with the services provided.  But the satisfaction of the following points stand out when individual analysis of the question; patients complain of the failure to inform them enough doctors, they are complaining about the rooms being clean, they are complaining about the lack of allied health personnel themselves sufficiently respectful and polite, they live discontent due to lack of work items in patient rooms case. Studies addressing primarily the result of the outstanding points, but also to ensure continuity in the subjects they are satisfied besides it is very important. In-service training for contact to be made more efficient and quality implementation of cleanup activities, activities for the problem and protect the hospital technical unit will contribute to the solution of existing problems.

Anahtar Kelimeler: