Özet:

The period of elderliness comes out as a period when people experience illness so often and benefit from health services frequently. It highlights the importance of health service sector, thus hospital services. No doubt, elderly people are in need of sectors giving more health services compared to other consumer groups. Therefore, the current study aimed at determining the consumer views of the elderly inpatients concerning hospital services. The study was carried out over 292 elderly inpatients having a service at state hospitals in the city of Ankara. The views of the elderly over hospital services were measured through the answers given to 3-item likert type expressions. In the investigation of the views of the elderly inpatients over hospital services, monthly income, education and the effects of age groups were investigated through variance analysis. At the end of the investigation, it was found that education had an effect in the expression of “having no trouble with registration and information services” concerning physical surrounding of the elderly and over units (p

Anahtar Kelimeler: