Abstract:

The aim of this research is to examine the validity and reliability of the Turkish version of the Distance Learning Service Quality Scale (DLSQS; Shaik., Lowe. & Pinegar, 2006). The sample of this study consisted of 435 university student. The results of confirmatory factor analysis demonstrated that the 23 items loaded on three factors and the three-dimensional model was well fit (x2= 475.46, df= 217 p= .00, RMSEA=.052, NNFI=.95, CFI=.96, IFI=.96, and SRMR=.054). The internal consistency coefficients was .88 for the overall scale. The corrected item-total correlations of DLSQS ranged from .30 to .56. Overall findings demonstrated that this scale is a valid and reliable instrument for measuring individuals’ disposition to distance learning service quality.

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