Özet:

The aim of this study to determine the satisfaction level of the patients coming for health tourism in accordance with the received treatment services and the factors affecting their satisfaction. The study was performed in a private hospital group providing health service in more than one location in Istanbul. The data were collected through a survey. The survey was made between April-May 2018. The study included a total of 115 patients (both inpatient and outpatients). The satisfaction level for the services rendered was found out to be high both generally and sub-dimensionally. It was also found out that the satisfaction level was not statistically different at hospital and doctor sub-dimensions while it was statistically different at accessibility and nursing care sub-dimensions in accordance with the origin countries of the participant. It was stated out that the satisfaction of the participants whose medical expenses were covered by private insurances was higher than the others. It has been concluded from the study that increasing the awareness of health tourism in a sustainable way is only possible by determining the expectations of the patients correctly and providing satisfaction through the realization of these expectations.

Anahtar Kelimeler: