Özet:

The ombudsman institution has become popular all over the world by controlling public administrations and producing fast and effective solutions to citizens’ complaints. Omudsman’s participation to the Turkey’s administrative structure in the name of Institution of Public Auditor, makes the subject important and contemporary. This study examines the effect of the ombudsman institution to the transformation of relations between the public administration and individuals. Contribution of ombudsman in setting citizen-focused administration approach, firstly depends on having a functional status. Functionality of the model adopted in Turkey, has been evaluated according to the successful models of ombudsman in other countries. The study, in which comparative appraches are adopted, after examining the historical background of the institution of the ombudsman, the status of an effective ombudsman has been described. The future of

Anahtar Kelimeler: