Özet:

Abstract This is an observational study carried out in a Child and Adolescent Psychosocial Care Center, and aimed to talk about the subjective positioning of the family in relation to services offered by the new Mental Health policy. Held in the first half of 2015, through 15 observations and interviews with employees and family members of users. Psychoanalysis guided the practice and analysis of the findings. Named “Varanda de Esperas” (“Balcony of Waits”), the observations showed that at different times there is a rivalry and distance between the team and family members, seen only as companions and not part of the therapeutic care. Medicalization and biologicist practice was seen as frequent. In this sense, there was a need for constant discussion and evaluation of the practices established by the Psychiatric Reform, especially in the psychosocial care that postulates inclusion of family members in the treatment of the user, especially children and adolescents.

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