Özet:

Pendaftaran Tanah Sistematis Lengkap (PTSL) is a program created by the Ministry of Agrarian and Spatial Affairs/National Land Agency (ATR/BPN) which aims to provide legal certainty and legal protection of land rights of the community in a definite, simple, fast, smooth principles safe, fair, equitable and open, and accountable. PTSL program is implemented throughout Indonesia through the Land Office (Kantah) at the District/City level, one of which is the Bone Regency Land Office. In the implementation of the PTSL program in Bone Regency there are constraints at the juridical stage,  namely the community  that  is often  not  in  place  when the collection of juridical data is carried out and  there are still many people  who  are slow  in  completing requirements file when the entire program  must be  completed  in  one  budget year. With this program, it is expected that by 2025 all land in Bone Regency is already registered and certified. The effectiveness indicator used is a measurement of the satisfaction or perception of service users as expressed by Paul D. Epstein. This study aims to (1) Analyze the effectiveness of the implementation of PTSL program in 2019 in Bone Regency (2) Determine the priority of increasing effectiveness according to the public importance. This study uses Customer Satisfaction Index (CSI) analysis dan Importance Performances Analysis (IPA). The results showed that the Implementation of PTSL in 2019 in Bone Regency is considered effective with the number of SHAT achievements as much as 99,79% of the target and the level of community satisfaction is 83,59% (good category). Priorities to increase effectiveness according to the public importance, namely by providing service requirements that are more easily met, information on open service procedures, certainty of follow-up handling of public service complaints, simple service procedures and improvement of public service complaint facilities.

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