Özet:

Achieving organizational goals requires commitment and maximum work that is not only in-role but extra-role as well, this extra-role performance is called Organizational Citizenship Behavior (OCB). This study aims to see the direct and indirect effect of QWL on employee performance through OCB at Stella Maris Hospital Makassar. This type of research is a quantitative study using an observational study with a crosssectional study design. The population in this study were all employees of the Stella Maris Hospital Makassar with a sample of 100 respondents who were selected by simple random sampling. Statistical test results show that the P value of the QWL variable is 0.013 <0.05, which means that QWL has a direct and positive effect on employee performance of 0.167 (16.7%). The P value in the QWL variable is 0.001 <0.05, which means that QWL has a direct and positive effect on OCB by 0.552 (55.2%). The P value on the OCB variable is 0.006 <0.05, which means that OCB has a direct and positive effect on employee performance by 0.296 (29.6%). The P value in QWL is 0.001 <0.05, which means that QWL has an indirect and positive effect on employee performance through OCB of 0.164 (16.4%). Therefore, it can be concluded that QWL has a direct and indirect effect on employee performance through OCB. It is recommended to the superiors of the Stella Maris Hospital if you want to improve employee performance, it can be done by improving the quality of work life first or through organizational citizenship behavior. Future researchers can continue this res

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