Özet:

The main objective of this study is to study the role of trust in managers in the influence of organizational communication within the organization on employee satisfaction. While many studies have been conducted on organizational communication, trust in managers and business satisfaction, these concepts have been discussed independently. This study differs from other studies in terms of determining how trust to the manager plays a role in the impact of organizational communication on work satisfaction. For this purpose, existing research contributes to the relevant field by addressing the variables of organizational communication and business satisfaction and by adding trust to the manager as a variable tool. In this study, data were collected by survey technique from 173 workshops employed in the construction (color) sector in Kars province and these data were analyzed by structural equal modeling. Research finds that organizational communication has a positive impact on work satisfaction. More clearly, effective communication within the organization increases employee satisfaction, which means that they are happy with the work they do. It is also found that the perception of trust to the manager plays a partial role of mediation in the interaction between organizational communication and business satisfaction. That is, the presence of confidence in the manager along with the organizational communication in the organizational processes increases the satisfaction of the business even more. In this regard, organizational managers, in addition to providing effective communication, must also create a sense of confidence in the employers and have a higher job satisfaction and a positive impact on the efficiency of organizational outcomes.

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