Abstract:

The most important and most common of the information systems used in hospitals is the hospital information management system. There is not much research on whether these costly systems actually perform as expected. Researchers evaluate the success of the information system based on users' perceptions and benefits obtained. In this study, the success of the hospital information management system was evaluated using the information systems success model developed by DeLone and McLean in terms of healthcare workers. Information systems success model evaluates the success of information management system with system quality, information quality, user satisfaction, system usage and net benefit components. The population of the study consists of healthcare workers using the hospital information management system in Usak Training and Research Hospital. Convenience sampling method was used in the sample selection. In the analysis of data obtained from 302 healthcare professionals, the structural equation model was used through SPSS 22.0 and AMOS 22.0 programs. Research findings show that; improving the system quality and information quality of the hospital information management system increases user satisfaction and system usage. The increased satisfaction of users contributes to the formation of positive perceptions about the voluntary use of the system by healthcare professionals and the benefits they obtain from the system.

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