Özet:

This article aims to analyze the current state of confidence heard to the Turkish Public Administration and to reveal the elements that allow the confidence to be increased. Trust is a sensitive phenomenon, with multiple dimensions and sources, influenced by changing dynamics. It is also one of the basic conditions for legitimacy in a democratic country. Trust in public administration can be influenced by both the performance of public institutions and the socio-cultural factors of citizens of the country. With the support of the empirical studies on this subject, the concept of microperformance formed on the idea that public institutions’ services are the fundamental factor that builds the public confidence has been taken as theoretical background. According to the study, the increase in trust in public administration will depend on the performance of public institutions, accountability in public administration, the development of understanding of ethics and transparency, the increase in citizens’ participation, the effective use of technological developments and the elements of justice reform.

Anahtar Kelimeler: