Abstract:

The purpose of the research is to determine the views of the managers of the tourism enterprises operating in Istanbul on the use of technological systems, and it was designed as a qualitative research. The research data were obtained from the managers of the tourism enterprises (hotel businesses, travel agencies, food and beverage businesses and entertainment businesses) in Istanbul with the help of a semi-structured interview form. The research is based on examining the technological systems of enterprises, the future use of technological systems, the existence of the systems used, the providers of the systems used, the technological conditions of the enterprises in the region and the factors that prevent the implementation of technological systems. According to the research findings, especially; The issues that the enterprises in the region do not benefit from the technological systems sufficiently, that the technological system providers of the enterprises are outside the enterprise, the factors of economic and investment difficulties preventing the technological system were discussed. Some suggestions were tried to be developed in the light of the findings obtained. These are the unwillingness of the business owners to invest, and this is a situation that will force the business managers in the future because the fact that technology is at the forefront and its development day by day is an important situation regarding the issue. Businesses with high workload should not ignore the issue of technological systems. If the technological systems of the enterprises are weak for the future, they may not have a competitive position.

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