Abstract:

In today’s world, where Diversity Management is of great importance, multinational enterprises should form specific policies and organize training in order to prevent and further develop internal conflicts. This situation can provide individual development as well as an organizational opportunity for work peace and the development of the workplace atmosphere. On the other hand, job satisfaction of the employees plays an essential role in the success of service companies, and this role can also be a factor that can provide customer satisfaction and increase customer loyalty. In this context, work on ensuring job satisfaction makes management of differences more critical, especially in multinational chain enterprises. In this study, research has been conducted to determine how the activities of an international hotel chain related to the management of differences are perceived by the employees and its effects on the job satisfaction of the employees. According to the findings of the study, the said chain hotel company organizes training on the management of the differences, raises the employees' awareness about the differences, and this situation is perceived positively by the employees and has a positive effect on job satisfaction.

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