Özet:

Textile enterprises have complex production processes, where technical maintenance departments play a key role in order to achieve the optimal functioning of equipment and machinery. However, as industrial processes, they generate failures that affect production and have an impact on organizational performance. This paper is aimed at presenting a procedure for applying the Failure Mode and Effect Analysis FMEA, by specialized technicians, grouped under the principle of “strategic job families” in the industrial maintenance area of a textile enterprise. It is structured into three parts: a) a theoretical framework that deal with the concepts of critical processes, failure mode, and strategic jobs families; b) the peculiarities of the developed research methodology; and c) the exposition of the main results, which show the pertinence of the employed solution. The results achieved in the investigation showed that, applying the integration of sub-perspectives: Failure Mode and Strategic Jobs Families on the strategic map of the company, resultant hours of dea time in 2015 were 40% lower than in 2012. Key Words: Organizational Development, Strategic Maps, Critical Processes, Failure Mode, Balanced Scorecard.

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