Özet:

In the sustainable competition environment, the way that institutions can be in the forefront by forming distinctness is to primarily manage their inner dynamics correctly. The 7/24 health institutions, that supply continuous service to their patients, must keep the motivation of their staff high in order to have a continuous service quality. In this study, the job satisfaction level of medical secretaries who work in Antalya Atatürk State Hospital through a subcontractor firm was measured. Medial secretaries are hospital employees who are also communication interface between the hospital and the customers. As data-collection tool, “Job Satisfaction Measure” containing 32-items prepared by Şahin and Durak-Batıgün (1994) was used. Statistical analysis of the data was done by descriptive and inferential statistical methods. According to the research findings, it would be appropriate to describe the job satisfaction of medical secretaries by the factors of salary, work environment, safety and social security. The job dissatisfaction of the employees will not only decrease the employee productivity but also negatively affect the image of the institution

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