Abstract:

This study covers healthcare workers who are in the middle of the COVID-19 process and work day and night to eliminate the pandemic, and it has been tried to reveal the perceptions of healthcare workers about whether they experience fear of COVID-19, how this affects their job satisfaction, and how the hospital management manages the crisis in this process. . The population of the research. It consists of the personnel of state and dental hospitals operating in Çankırı province. Since it was not possible to reach all personnel in the research area, sampling was used. 419 people were reached by easy sampling method. Scales for which validity and reliability studies had been previously conducted were used to collect research data. SPSS statistical program was used to analyze the research data. As a result of the research, it was determined that healthcare workers experienced fear of COVID-19, therefore their job satisfaction was low and they thought that their managers could not manage the crisis effectively. In addition, it was determined in the study that the fear of COVID-19 did not disappear but decreased when the perception about crisis management came into play in the effect of fear of COVID-19 on job satisfaction. In other words, it was determined that the perception of crisis management played a partial mediating role between fear of COVID-19 and job satisfaction. The study revealed the importance of effective and successful crisis management, even in the most deadly situations, in reducing employees' fears and increasing employees' satisfaction levels.

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