Özet:

Objective: The aim of the article is to determine patient satisfaction among outpatients and inpatients in a subspecialty hospital. Methods: The study was carried out at Bursa Yuksek Ihtisas Teaching and Research Hospital between June 2011 and July 2012. This descriptive study is designed as cross-sectional and target population is consisted of 420 outpatients and 240 hospitalized patients. In this study Patient Satisfaction Survey was developed by Performance Management and Quality Development Department of Turkish Republic Ministry of Health. Results: The age of the participants varied between 19 and 89. The mean age of outpatients was 42.1 and 59.2 for hospitalized patients. The percentages of re-preferring the hospital was 71.61% and 50% for outpatients and hospitalized patients respectively. Satisfaction was high from the hospital services generally among both patient groups (98.5% vs. 99.17%). Conclusion: In our study, considering the patients’ satisfaction while being treated in our hospital, they have given feedbacks clearly about both the positive and the negative situations

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