Abstract:

The expectation of quality service in health services is increasing day by day. In addition to the quality of treatment and care in health services, ensuring quality and patient safety has become an increasingly important and studied subject. In this study, it was aimed to compare the attitudes and perceptions of health care workers and patients about medical errors between a private education and research hospital and a public education and research hospital. In this cross-sectional study, data were collected between April and July 2017 with a total of 1205 healthcare professionals working in the public education and research hospital and private education research hospital in Istanbul and 581 patients receiving service from these hospitals. Our research was conducted on healthcare professionals and patients by using two data collection tools, Health Professional Patient Safety and Community Patient Safety Questionnaire. Descriptive statistics chi-square test and t test were used in the analysis of the data in our study. 60.24% of the healthcare professionals, 53.7% of the patients are female, 28.1% of the employees are between the ages of 33-40, and 28.7% of the patients are between the ages of 41-48. Of the health workers participating in our research, 33.9% are nurses, 25.8% are physicians, and 11.5% are cleaning personnel. In our study, healthcare professionals found that 97.4% of the healthcare professionals found it effective to ensure that the same drugs are given in the prescription when buying drugs from the pharmacy. 99.8% of the patients found the legibility of the written prescription more effective in preventing medical errors. Exposure to medical errors, responsible for medical errors, cause of medical errors, sense of medical errors, level of knowledge and awareness about medical errors, people who should be held responsible for medical errors, preventability, applicability and adequacy of medical errors in hospitals were examined. It has been observed that there are differences according to the hospitals where the health workers receive service and the type of duty of the health workers.

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