Özet:

The fact that 60% of mortal accidents made by scheduled passenger transports in civil aviation sector are human error initiated and more than 70% is direct cause of human error is reported in past analysis. However, human error can not be reduced to zero. Because human nature has potential to make mistakes in every condition and/or situation, especially stress status. For this reason, it is impossible to reduce the error margin to zero in human factor and also minimizing constitutes main theme in this research. The concept of cockpit/crew resource management (CRM) in civil aviation was first introduced by National Aeronautics and Space Administration (NASA) in 1979 with aim of improving flight safety by regulating communication principles between flight crews at the beginning. Today, the concept has been further developed and a significant part of civil aviation trainings. In this research, the concept of CRM is divided into five generations under the name of cockpit and cabin resource management. The concept of CRM, which has been exposed to great criticism in previous generations has become a concept that needs to be included in the curriculum of staff trainings. Especially flight crews in all airlines, the concept of CRM has become more and more relevant with the analysis of error management in fifth generation more deeply.

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