Abstract:

Crisis management; It is a planned directing of the necessary preparations in order to prevent the situations that cause the crisis or to minimize the damage that may occur by taking into account the interests of the country. Disaster management is; It is the whole of the processes consisting of pre-disaster, disaster and post-disaster phases. The aim of this study is to evaluate the strategy method followed by public institutions in the crisis management process caused by natural disasters. In this context, the role of public institutions in the pre-disaster preparations, disaster response and post-disaster recovery processes in the earthquake that occurred in Elazig on January 24, 2020 becomes important. For this reason, face-to-face interviews were held with senior executives working in public institutions operating in the earthquake zone. As a result of the interviews, a total of 256 meaningful opinions were expressed under the themes and categories based on the pre-disaster, the moment of the disaster and the post-disaster. The response category determined under the disaster theme is the first, the recovery category is the second, the preparedness category is the third, and the risk reduction category is the fourth. According to these data, it has been found that the intervention phase carried out at the time of the disaster comes to the fore.

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