Özet:

With the increasing use of technology, the importance given to communication has increased. Institutions create their own communication network by using technological developments and municipalities are the leading institutions that use this communication network. Municipalities provide e-services through their websites, communicate closely with the public, and strengthen communication by using the e-government and e-municipality systems. In this context, the purpose of the study is to examine the functionality of the website of Konya Metropolitan Municipality, the offered e-services and public relations activities with the content analysis method. In the analysis of the data in the study, a coding scale created by Tanyıldızı and Karatepe (2011) was used and various additions were made to this scale. In line with the findings obtained, it has been determined that the functional and offered e-services and public relations studies of the Konya Metropolitan Municipality website are generally sufficient but have some deficiencies. As a result of the study, various suggestions were made to increase the quality of e-services and public relations works offered on the website and to eliminate the deficiencies identified.

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