Özet:

Logistics industry is of particular importance for companies by means of serving their customers at correct time, price and amounts. The quality of service is targeted to be increased by the investments made to the technological developments which affect the performance of the employee in the logistics industry. The developments experienced at information and communication technologies provide competitive advantage to the businesses. However, they can also cause negative results over the performance of employees due to the stress caused by continuous tracking and work load. Within this scope technology-based control systems which control the drivers at work in the logistics industry examined initially in this study. Later, the effects of systems on drivers have been determined by survey method. For his purpose, 547 questionnaires were obtained from 168 logistics companies operating in Turkey. The data obtained analyzed by using SPSS 15 statistical software.By the analysis of data obtained from the surveys, it is determined that the technology-based control systems have effects on the behaviors of employee at work.

Anahtar Kelimeler: