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HASTANELERDE HİZMET ALIM PERSONELLERİNE YÖNELİK ŞİDDET OLAYLARININ DEĞERLENDİRİLMESİ
2019
Journal:  
Sağlıkta Performans ve Kalite Dergisi
Author:  
Abstract:

Sağlık çalışanlarına yönelik şiddet incelenirken, sadece sağlık hizmet sunucusu olarak görev yapan doktor, hemşire, teknisyen vb. meslek grupları ele alınmaktadır. Ancak hastanenin her yerinde hasta ve hasta yakınlarıyla iletişim halinde olan temizlik, güvenlik, yemek, sekreterlik gibi hizmet alım personellerinin yaşadığı şiddet olaylarının bu denli bir analizi hiç yapılmamıştır. Hastanemizde görev yapan 894 hizmet alım personelinin 578’i üzerinde anket yöntemiyle elde edilen verilerin SPSS 17.0 programıyla yapılan analizi sonucunda; hizmet alım personelimizin % 40.1 (218 kişi) i şiddete maruz kaldığını,çok şiddette maruz kalanların %54.1 ini kadınların oluşturduğu,  %16.9 ile 25- 34 yaş grubunda olduğu,  %33.5 ile temizlik faaliyetlerinde görev yapan personel olduğu, %50.9 ile lise eğitim seviyesine sahip hizmet alım personelleri olduğu, çalışılan bölüme bakıldığında  % 43.7 ile rotasyona tabi hastanemizin çeşitli hizmet bölgelerinde çalışan personellerden oluşan diğer grubunun olduğu sonrasında poliklinik (%22.3) ve servis (19.5)olduğu tespit edilmiştir. Fiziksel şiddete uğrayanların % 66.7 si erkek, Sözel şiddete uğrayanların %61.8 i kadın olduğu, kadınların ve erkeklerinçok maruz kaldığı şiddet türünün sözel şiddetaz maruz kaldığı şiddet türü psikolojik şiddet olduğu tespit edilmiştir. Yapılan çalışmada; poliklinik ( %72.5), servis ( %70.0), acil servis (% 55.6), ameliyathane/ yoğun bakım (% 46.2)  ve diğer birimlerde (% 60.6)  çalışanlarınfazla sözel şiddete maruz kaldığı tespit edilmiştir.

Keywords:

The assessment of the incidents in hospitals to the staff
2019
Author:  
Abstract:

While the violence against health workers is studied, only the doctors, nurses, technicians, etc. who serve as a health service provider. The professional groups are addressed. However, there has never been such an analysis of the violence incidents experienced by the staff of services such as cleaning, safety, food, secretariat, who are in contact with the patient and his family throughout the hospital. According to the analysis of the data obtained by the SPSS 17.0 program of more than 578 of the 894 service staff in our hospital, 40.1 per cent (218 people) of our service staff were exposed to violence, 54.1 per cent of those who were exposed to violence were women, 16.9 per cent to 25- 34 per cent of the age group, 33.5 per cent of the staff in the cleaning activities, 50. 9 with high school education level of service recruitment staff, with 43.7 percent of the group of staff working in the various service areas of our hospital under rotation, and the other group of staff working in the various service areas of our hospital with 43.7 percent of the group of staff working in the high school education level, and the other group of staff working in the high school education level, and the other group of staff working in the high school education level, and the other group of staff working in the high school education level, and the other group of staff working in the high school education level, and the other group of staff working in the high school education level, and the other group of staff working in the high school education level, and the other group of staff working in the high school education level (22.3%). 66.7 percent of those who suffered physical violence were men, 61.8 percent of those who suffered oral violence were women, and the kind of violence that women and men were widely exposed to was the kind of psychological violence that was exposed to oral violence. The study found that in clinics (72.5 percent), service (70.0 percent), emergency service (55.6 percent), surgical/intense care (46.2 percent) and other units (60.6 percent) employees were exposed to excessive oral violence.

Keywords:

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Sağlıkta Performans ve Kalite Dergisi

Field :   Sağlık Bilimleri

Journal Type :   Ulusal

Metrics
Article : 109
Cite : 930
2023 Impact : 0.143
Sağlıkta Performans ve Kalite Dergisi